CANCELLATION AND REFUND POLICY
We gladly accept cancellations. Please contact us within 12h of your purchase for your order to be cancelled and refunded. After this time your order cannot be changed, as it's already prepared for shipping.
RETURNS AND EXCHANGES
At this moment all sales are final and returns or exchanges are not accepted. Please make sure you carefully check all details, product descriptions and photos, and read shop policies before payment. Please contact us if there is a damage or problem with your product, we will be happy to help and resend.
We aim to ship within 1-2 working days. We will contact you with the update in case of the delay caused by unforeseen circumstances.
For jewellery items, it will come with a gift bag. Please leave a note when checking out if you wish to send your order as a gift directly to the recipient, we're happy to help with adding gift messages.
- UK: 2-3 days
- Europe: 7-10 days
- US: 10-14 days
- Other Countries: 10-14 days
**There're options to upgrade your shipping method for domestic orders, please select at check out.**
For Home & Living Product (Large Parcel):
These products are stocked in the warehouse and need more time to prepare.
We aim to ship within 3-5 working days. We will contact you with the update in case of the delay caused by unforeseen circumstances.
- UK: 5-8 days
- Europe: 10-14 days
- US: 12-16 days
- Other Countries: 12-16 days
CUSTOM AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I HAVE ENTERED AN INCORRECT ADDRESS!
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at email@example.com if you believe you have provided an incorrect shipping address.
CARING FOR JEWELLERY
Please note that all handmade jewellery pieces are delicate and should be handled with care. Remember to avoid contact with water and remove your pieces when swimming, washing hands/dishes, sport active or taking a shower. Store the jewellery in the dry containers/boxes or bags. For cleaning use proper polishing cloth or special cleaning and polishing solutions.
STERLING SILVER JEWELLERY
Clean pieces without stones and patina (dark blackening) using polishing cloth or silver jewellery cleaning solution. - Pieces with stones and patina are more fragile and can be damaged by solutions, clean those gently using warm soapy water and polishing cloth and pat dry immediately. Please note that tarnishing is a natural process. It is perfectly normal for sterling silver to darken and tarnish, and this process can happen faster when metal is in contact with moisture, perfumes, body lotions or humidity. Please make sure your silver jewellery is kept away from moisture and water, and cleaned properly when tarnished.
The materials I use for each jewellery piece are varied and included in the listing. I use only natural gemstones and primarily sterling and fine silver metal. The materials are always sourced by me, and I carefully choose my suppliers. I make sure they all comply with fair trade and provide safe work environment.